From a Spanish food importer to a London institution.

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Brindisa Tapas

From a Spanish food importer to a London institution.

The history of Brindisa Tapas is rooted in a simple idea: bringing the best of Spanish food to London. What started as a single location in Borough Market in 2004 has since grown to a collection of six beloved restaurants across the city. For Operations Manager Adrian Castro, the challenge was to keep the magic of their in-person, tapas-style hospitality alive across all their locations. They needed a technology partner that understood their world.

The Challenge

Before Toast, Brindisa Tapas was working against a number of operational challenges. Adrian and his team lacked a mobile device solution for their staff. This was especially detrimental for their six locations, many of which had large terraces. Their reporting was time-consuming, unreliable, and Excel-based. Their previous system's weak integrations meant they weren't collecting enough valuable customer data to inform business decisions. These were the little things that, when they added up, could make or break a business.

The Solution: Unleashing superpowers

Brindisa Tapas needed a solution that would streamline their operations and provide reliable data. They chose Toast for its mobile device capabilities and strong integrations with key technology partners, like their reservation system. They also found Toast’s multi-location management to be a "superpower" for maintaining a consistent strategy and pricing across all their restaurants. The onboarding process was a seamless experience, with great support on the ground that made the transition effortless for the team.

The Results: Supercharged performance

With Toast's human-boosting tech, Brindisa Tapas saw immediate results. The integrated payment system and mobile devices meant their teams were running less and were more present for their guests. The result was fewer errors and easier cash-ups. With Toast's robust and efficient reporting, the head office team now has access to real-time data, enabling them to tailor their marketing strategies. As Adrian puts it, Toast puts "hospitality at its core".