A bold leap from paper tickets to a digital powerhouse.

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Vincent has been in the restaurant industry for a year, but his journey at Yum Cha has been one of fast-paced change. As the Operations Manager for this Hong Kong restaurant, he has a simple goal: create a more efficient and profitable business. To do that, he knew they had to evolve from their "old school" ways and embrace the future.

The Challenge

Yum Cha used to operate with a traditional paper-ticket system. For Vincent, this was a "nightmare". Tickets would get dirty, go missing, or be misread, leading to a huge amount of food waste and countless mix-ups. The front-of-house staff was constantly handling tickets, which took them away from serving customers. They were running an "organized mess" with no real visibility into what was happening across the business.

The Solution: Superpowers for all

Toast provided Yum Cha with a single, comprehensive solution that transformed their operations. The KDS (Kitchen Display System) made everything transparent and easy to track, showing which orders came in first, which were waiting, and which were complete. Now the kitchen staff can see exactly what they need to make on their screens, which has cut down on food waste and labor costs. They also saw the value in Toast's all-in-one platform, which has streamlined everything from gift cards to online ordering.

The Results: Unbelievable precision, better bottom line

Since implementing Toast, Yum Cha has seen a major reduction in wasted food and labor costs. The team is now more efficient, with less time spent handling paper tickets and more time focused on their guests. Vincent relies most on Toast’s detailed reporting. He can easily pull data to see top-selling dishes, track sales by the hour, and make better business decisions.He believes every restaurant needs a system like Toast to bring their operations into the modern, "intelligent" age.